IMPORTANT NOTICE REGARDING DELIVERIES DURING THE LOCKDOWN IN GREATER MALE’  

Effective Date: 21 April 2020 until further notice 

  • Accepted Payment Methods: Only BML Account Transfers will be accepted. 
  • Delivery period: Deliveries may take 2-3 business days from date of confirmation of order. 
  • Delivery timings: Deliveries will be made between 10AM – 4PM and 8PM and 11PM on weekdays. No deliveries will be made on Fridays.  
  • Safety Procedures: Deliveries will be made only to the Ground Floor of buildings. Delivery personnel will maintain a minimum distance of 3 feet from all customers for mutual precautionary measures.  
  • Returns: We regret to inform you that we are unable to process returns during the Lockdown period. Therefore, we will not be accepting returns until further notice effective from April 27, 2020.
  • Stores will be closed during the lockdown. Pick-up from stores is not available.  

To minimize contact during the current lockdown period, ACE Hardware’s delivery personnel will sign the ‘Goods Received Notes’ on behalf of the customers and a photo will taken as proof of delivery.  

While all efforts will be made to ensure delivery within the committed time frames, delivery timings may change without prior notice due to the current situation.  

Terms below committing to delivery services prior to this notice are not valid until cessation of this notice. Thank you for your understanding and cooperation.  

 

TERMS AND CONDITIONS

Ace Hardware & Home Centre is pleased to offer its products through use of its digital platforms. Please note that use of the website and its facilities is considered as agreement of the terms and conditions that is set forth on this policy.

Whereby it is mentioned for the purposes of this agreement ‘We’, “ACE’ or ‘ACE Hardware’ it refers to ACE Hardware & Home Centre and ‘customers’ or ‘you’ refers to users of the website.

PRICING AND RELATED INFORMATION

All products are priced in Maldivian Rufiyaa (MVR) and customers will be billed for payments in this currency.

Every effort is made to ensure that the prices published in the website are accurate and reflect up-to-date information. However, in the event that a product’s price is listed incorrectly due to any errors, the Company reserves the right to cancel and revise any such orders being processed. In these cases, the order will be cancelled, and the customer will be notified of the error and the cancellation itself. The customer will also be provided the opportunity to purchase the product at the correct price.

Please note that prices displayed for products are subject to change without prior notice. Additionally, there may be variances in the price between products available on the website and in the retail stores.

WEBSITE’S SECURITY FEATURES

ACE Hardware & Home Centre employs security measures to prevent and to protect against data loss, misuse and alteration of the content in the website. Any information that you access and input, will be processed through a secure server.

USER ACCOUNT

Customers may create user accounts at ACE Hardware’s website to enhance their shopping experience. However, please note that you are responsible for maintaining security and confidentiality of your user account’s sensitive data such as account names passwords and other personal information that you may present. You also agree to be responsible for all activities conducted at the website under your user account. ACE Hardware will not be held responsible or liable for any loss or damage arising as a result of failure to protect account information.

For security purposes, please do not share your username or password with anyone else.

PRIVACY POLICY

ACE Hardware understands the value of your privacy and respects it. This privacy policy details the information that may be collected and retained and the basis as well as the purpose for use of such personal data or information.

When you choose to avail services from ACE Hardware’s website, certain personal information such as your name, contact details, address and email will be required to complete the order and to fulfill your request(s). Should you choose to register a user account with us or subscribe to our newsletters, issue feedback, complete an order or purchase, or use the website in general, such information may be stored via use of GDPR approved cookies.

Cookies are small data files that are stored on your device and it assists us in improving your experience by identifying unique users and presenting data customized for unique users. It also provides us non-sensitive information such as visit count and duration of visits which assists us analyze traffic. You may delete the cookies from your device at any time.

All information retained by the website will be used to complete and to respond to your shopping needs, ACE Hardware utilizes strict security protocols and measures to protect all information provided by customers and visitors to the website. Data encryption techniques are used in addition to firewalls and password protection measures.

ADDITIONAL INFORMATION

REGISTERED ADDRESS:

ACE Hardware & Home Centre.
M. Sosunmaage, 3rd Floor, 3B,

Alhivilaa Magu,

Male’ 20292,

Republic of Maldives,

Tel: +960 300-0099

Email: [email protected]